Devcon Security’s Central Station Professionals Certified as Industry Elite
HOLLYWOOD, FL–(Marketwire – May 14, 2012) – Devcon Security, a residential and commercial security provider servicing nearly 300,000 customer sites, today announced it has again achieved the prestigious Five Diamond Central Station Certification from the Central Station Alarm Association (CSAA). This recognition, earned by security providers that meet the CSAA’s five points of excellence, highlights Devcon’s commitment to its customers, and represents the highest standards in central station communications.
Of the more than 2,700 central stations in the U.S., less than five percent of those stations attain the Five Diamond designation. CSAA certification requires 100 percent of operators to complete training and demonstrate proficiency in everything from alarm verification to interaction with emergency personnel.
“We provide security services that are a step above the rest and this certification further ensures that when there is an emergency, our customers have the right help at the right time,” said Steve Hafen, CEO of Devcon Security. “When an alarm is triggered, the central station becomes the liaison between the subscriber and emergency personnel. The training this certification represents means Devcon customers have access to the best people to provide that crucial bridge with emergency personnel to get needed help. We are pleased to have once again achieved this certification.”
The CSAA certification requirements include the following:
- Proficiency in alarm verification, which helps reduce false alarms
- Proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centers
- Knowledge of electronic communications equipment, including radio
- An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others
- Proficiency in the area of emergency preparedness under a wide scenario of possibilities
This is the fifth year in a row Devcon Security has earned this certification. For more information, please visit us at www.devconsecurity.com.
About Devcon Security
Devcon Security is a nationwide brand composed of local security companies rooted in the security business as far back as 1968. In 2004, Devcon Security received an infusion of growth capital that allowed it to launch as a singular, cohesive, national brand, offering a full range of state-of-the art monitored security systems for residential and business customers.